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Frequently asked questions

How can I contact TIAA?

For help and advice, call us anytime at 866-271-0960. You can also contact us online.

What do I do after I enroll?

After enrolling, you'll receive a TIAA Welcome Kit and a Legal Package including your contract and contract number.
Review your Welcome Kit carefully to verify the information is correct, including investments and beneficiary information.
You may also review your existing accounts and make transactions online by logging into your secure account.

How can I see my accounts and perform transactions online?

When you enroll online, you create an individual account where you can view your balances, change your investment mix, make transfers and other transactions.

If you're already enrolled, log in to your secure account from the login button at the top of the home page of this site.

Can I get help choosing my investments?

For help and advice, schedule an appointment with a TIAA investment professional or attend a seminarOpens in a new window.

I have a form requiring notarization. How do I find an online Notary?

There are several technology companies that offer end-to-end notarization systems. TIAA has partnered with Proof.com (f/k/a Notarize.com) (proof.com/customers/tiaaOpens in a new window) to offer a digital and secure way for you to fulfill notarization requirements for your forms.

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Any guarantees under annuities issued by TIAA are subject to TIAA's claims-paying ability. TIAA Traditional is a guaranteed insurance contract and not an investment for federal securities law purposes.

Investment, insurance and annuity products are not FDIC insured, are not bank guaranteed, are not deposits, are not insured by any federal government agency, are not a condition to any banking service or activity, and may lose value.

*Investment advice is available through TIAA using an advice methodology from Morningstar Investment Management, LLC.

This material is for informational or educational purposes only and does not constitute fiduciary investment advice under ERISA, a securities recommendation under all securities laws, or an insurance product recommendation under state insurance laws or regulations. This material does not take into account any specific objectives or circumstances of any particular investor, or suggest any specific course of action. Investment decisions should be made based on the investor’s own objectives and circumstances.

Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association of America (TIAA) and College Retirement Equities Fund (CREF), New York, NY. Each is solely responsible for its own financial condition and contractual obligations.

The TIAA group of companies does not provide legal or tax advice. Please consult your legal or tax advisor.

TIAA-CREF Individual & Institutional Services, LLC, Member FINRA, distributes securities products. Annuity contracts and certificates are issued by Teachers Insurance and Annuity Association of America (TIAA) and College Retirement Equities Fund (CREF), New York, NY. Each of the foregoing is solely responsible for its own financial condition and contractual obligations.

Teachers Insurance and Annuity Association of America is domiciled in New York, NY, with its principal place of business in New York, NY. Its California Certificate of Authority number is 3092.

TIAA-CREF Life Insurance Company is domiciled in New York, NY with its principal place of business in New York, NY. Its California Certificate of Authority number is 6992.